Managed Service Plans

Stand Back, WE GOT THIS

Northwest Communications offers cost effective managed service plans including our top tier support and customer satisfaction. Are you frustrated with technology issues, spend your time running your business and we will take care of the rest. Plans designed to fit into your organizations IT budget, we take a proactive approach to your network, Computers and Servers. So when it comes to Technology, we have you covered.

SERVICE

ESSENTIALS PLAN

ESSENTIALS + PLAN

SERVER MANAGEMENT

Phone/Remote Support 8-4:30 M-F

 

 

Service Availability Monitoring

 

 

Microsoft Patch Management

 

 

Event Log Monitoring

 

 

Log File Maintenance

 

 

Drive Space Monitoring

 

 

Printer Setting Management

 

User Account Administration

 

File Sharing Permission Administration

 

Security Administration

 

Antivirus Software Management

 

   

SERVICE

ESSENTIALS PLAN

ESSENTIALS + PLAN

PC MANAGEMENT
Phone/Remote Support 8-4:30 M-F

 

 

Microsoft Application Support - Support for MS OS and its components

 

 

Software Patch Management - Deploy and manage Microsoft patches and updates

 

 

MalwareBytes - Malware protection

 

Online Asset Management - Track and manage hardware and software versions

 

Detailed Hardware inventory upon request

 

Automated Desktop Optimization & Management

 

VPN Client Management

 

   

SERVICE

ESSENTIALS PLAN

ESSENTIALS + PLAN

NETWORK MANAGEMENT
ISP - Representing clients with issues related to internet providers

 

Router - Monitoring and management of hardware devices

 

Switch Management

 

VPN Management

 

   

SERVICE

ESSENTIALS PLAN

ESSENTIALS + PLAN

ANTI-VIRUS FOR PC'S & SERVERS
Blocks Viruses, Spyware, spam and malicious files

 

Prevents exposure to risky websites

 

Fast scanning and quicker updates

 

Sets security automatically for traveling employee laptops

 

Northwest Communications manageS the updates

 

   

SERVICE

ESSENTIALS PLAN

ESSENTIALS + PLAN

DNS DEFENDER
Blocks requests to “Bad” DNS names; for example bot nets and ransomware.

 

   

SERVICE

ESSENTIALS PLAN

ESSENTIALS + PLAN

INCLUDED TRIP CHARGES
Up to 4 Trip Charges per year are included

 

   

SERVICE

ESSENTIALS PLAN

ESSENTIALS + PLAN

MANAGED FIREWALL
Real-time monitoring

 

ICSA Firewall Certified

 

VPN/Licenses/Management

 

Monthly Reporting

 

Advanced Onsite Support (7am -9pm MF)

 

Advanced Firewall management

 

 Firmware Updates & hardware Replacement

 

Content Filtering

 

Intrusion protection

 

Wireless LAN

 

  
OPTIONAL
BACKUP DISASTER RECOVERY (BDR)
Local and encrypted offsite storage, insuring data security and meeting regulations.
24 x 7 x 365 monitoring and management, ensuring data integrity.
Fast recovery of files and virtualization of failed server, decreasing downtime from days to hours. 
Bare metal restoration, should your server fail our BDR can restore to dissimilar hardware.
Built-in archiving to rid yourself of costly tapes, offsite storage facilities and downtime while waiting on restores.
   
LINE OF BUSINESS APPLICATION SUPPORT
Support and Troubleshooting of LOB Applications*
* Only available with a current software support agreement with the Vendor

Call 800-249-5251 or contact us for a custom plan to fit your business needs!


What our customers are saying...

 

Contact

Contact us today at 800.249.5251. We look forward to hearing from you!

help@nwctechs.com

  • 800.249.5251 or 712-776-2222
    844 Wood Street
    Havelock, IA 50546