No billable hours for phone support.
No billable hours for remote support.
24/7 monitoring of up-time.
As Microsoft releases, we manage and apply those patches.
Logs program errors for correction.
Cleans up log files to reduce file size effecting server performance.
Printer sharing and driver management (for printers shared and managed from server does NOT cover multi-functional devices and non-recommended printers).
Create user accounts and managed users.
Manage and create file/folder permissions
Covers all aspects of server security.
Monitor and manage Anti-virus subscriptions and updates.
Server management covers Microsoft Server Operating Systems only. Gold plan support does not cover acts of God, theft or malice.
Application support for customer owned applications such as Microsoft Exchange, Quickbooks, Peachtree, etc. is availlable with a current support contract with the software vendor.